Our Policies

To achieve a soothing, relaxing environment, and enhanced spa experience, we kindly request our guests observe our spa policies.  To preserve the spa environment, we are a cell phone free zone.

Appointments

To ensure the availability of our services, we highly recommend you make a reservation in advance.  Please arrive at least 10 minutes prior to your first scheduled appointment as you will need to fill out spa forms for our records.​  

 

Children under the age of 18 are not allowed in the spa without the company of a guardian. If you have a teen coming in for a facial, please plan to fill out intake forms and remain on site during the treatment.  Our minimum age for the spa is 15 years. 

Late Arrivals

Late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service.  Late Arrivals more than 15 minutes past appointment start time will forfeit their appointment and full payment is required.

Cancellations

If you must cancel or reschedule an a la carte appointment or a spa package, we require 24 hours notice to avoid a fee of 50% of your treatment.  Failure to show for an appointment will result in a 100% charge for the service. 

In the case of inclement weather, spa staff will contact clients on the day of service to offer the opportunity to reschedule the appointment.  We value our clients and want you safe.  The cancellation policy will not be in effect should the inclement weather clause be enacted.

Payments

We accept cash, gift certificates, debit, e-transfer, Visa or MasterCard.

Product Returns

To be eligible for a full refund, the product must be in its original packaging and unopened/unused within 7 days of purchase.  Clients experiencing allergies or reactions may request a product exchange, or credit, for returns within 21 calendar days of purchase.

Retail Sales Orders

We are pleased to offer shipping to our clients for ease of retail purchases.  All orders are processed between 24-48 hours of purchase. If orders are placed on weekends or holidays, they will be shipped the next available business day. We ship within Canada only, via Canada Post. Enjoy free standard shipping with Canada Post on your purchase of $150 or more.

Prices are subject to change without notice.

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